TERMS OF MEMBERSHIP
Terms of Membership
These Terms of Membership apply to all members of The Transformation Rooms Ltd (“TTR”, “we”, “us”, “our”). By joining and attending sessions, you agree to the terms outlined below.
1. Membership & Sessions
1.1 Memberships are structured around a set number of sessions per week, depending on the membership purchased.
1.2 Weekly sessions must be used within the week they are allocated and do not automatically roll over.
1.3 Sessions are non-transferable and may only be used by the named member.
2. Booking Sessions
2.1 Sessions must be booked in advance via our booking system.
2.2 Members may book sessions up to 12 hours before the session start time, subject to availability.
2.3 Session availability is limited, and booking early is recommended to secure preferred times.
3. Cancellations & Missed Sessions
3.1 To cancel a booked session without losing the session, cancellation must be made at least 24 hours before the session start time.
3.2 If a session is:
- Cancelled within 24 hours
- Missed due to forgetting
- Missed due to work commitments
- Missed due to running late or no-show
The session will be forfeited and cannot be reclaimed.
3.3 This policy applies regardless of reason, except where covered under Section 4 (Illness & Holiday Catch-Up).
4. Illness, Holidays & Membership Freeze
Catch-Up Punch Card
4.1 We understand that genuine illness or pre-planned holidays may occasionally prevent attendance.
4.2 In these cases, sessions may be carried over onto a Catch-Up Punch Card, at our discretion.
4.3 Catch-up sessions must be:
- Communicated in advance where possible
- Used within a reasonable timeframe agreed by TTR
- Booked subject to availability
4.4 Sessions will not be added to the punch card if:
- The member forgets the session
- The session is cancelled late (within 24 hours)
- The member is unable to attend due to work or personal scheduling issues
Membership Freeze
4.5 Memberships may be paused (frozen) in exceptional circumstances such as long-term illness, injury, surgery, or other significant life events.
4.6 Freeze requests must be made in writing and are subject to approval by TTR. Members may cancel at any time with 30 days’ notice. If a membership is on pause (Freeze), the 30-day notice period begins when the membership resumes.
4.7 Membership freezes are not available for holidays, work commitments, or general scheduling issues unless agreed in advance.
5. MEMBERSHIP PAYMENTS
5.1 Memberships are billed monthly by recurring payment.
5.2 Membership fees are payable regardless of attendance, provided sessions have been made available.
6. CANCELLATION OF MEMBERSHIP
6.1 Memberships require 30 days’ before your next bill in written notice to cancel.
6.2 Any sessions remaining after the final billing period must be used before the membership end date. Unused sessions are forfeited.
6.3 30-Day Confidence Guarantee
The Transformation Rooms offers a 30-Day Confidence Guarantee to all new members.
If, within the first 30 days of membership, a member genuinely feels that the coaching, services, facilities, or community provided by The Transformation Rooms are not the right fit for them, they may request to cancel their membership and receive a refund of any membership fees paid during that initial 30-day period.
To make a claim under this guarantee, the member must notify The Transformation Rooms in writing within 30 days of their membership start date and provide details of the reasons they feel the service is not the right fit for them.
This guarantee is intended to remove the risk of joining and applies only where a member is dissatisfied with, or feels unsuitable for, the services provided by The Transformation Rooms.
The guarantee does not apply where a member wishes to cancel due to personal circumstances or changes in circumstance, including but not limited to:
- • Lack of time or availability
- • Work or business commitments
- • Family commitments
- • Holidays or travel
- • Financial circumstances
- • Relocation
- • Injury or illness not caused by The Transformation Rooms
- • Failure to attend booked sessions
- • A decision to postpone participation and return at a later date
Where a cancellation request does not fall within the scope of this guarantee, the standard membership cancellation terms and notice periods will apply.
6.4 Membership Changes
Where a member requests to upgrade, downgrade, transfer or otherwise change their membership package, the change will take effect only after the required 30-day notice period has been completed.
7. REFUND POLICY
7.1 Membership fees and session payments are non-refundable.
7.2 No refunds will be given for:
- Unused sessions
- Missed or late-cancelled sessions
- Change of mind
- Scheduling conflicts
7.3 This does not affect your statutory consumer rights.
8. HEALTH, SAFETY & LIABILITY
8.1 Members are responsible for ensuring they are medically fit to participate in exercise.
8.2 Any injuries, medical conditions, or changes in health must be disclosed to the coach before training.
8.3 Members must follow all coaching instructions. TTR is not responsible for injury or loss resulting from failure to follow guidance or disclose relevant health information.
8.4 Training is undertaken at the member’s own risk. To the fullest extent permitted by law, TTR accepts no liability for injury, loss, or damage arising from participation in training activities, except where caused by negligence.
9. PHOTOGRAPHY & VIDEO CONSENT
9.1 From time to time, photographs or videos may be taken during sessions for coaching, educational, or marketing purposes.
9.2 By attending sessions, members consent to the use of such images by TTR for promotional purposes, including social media, website, and printed materials.
9.3 If a member does not wish to appear in photos or videos, they must inform TTR in writing.
10. CONDUCT
10.1 Members are expected to behave respectfully towards staff and other members.
10.2 TTR reserves the right to suspend or terminate membership for inappropriate, unsafe, or disruptive behaviour.
11. ACCEPTANCE OF TERMS
11.1 By purchasing a membership, booking sessions, or attending training at The Transformation Rooms Ltd, you confirm that you have read, understood, and agreed to these Terms of Membership.